The magic always happens outside the comfort zone. Walking on someone else’s path also provides the bad kind of comfort.
As a product person, in any brave endeavour there will be a fair amount of risk. The lack of that risk in what you are doing or working on should trigger a warning for you.
It might be you walk on someone else’s path.
In the age where a user’s session using a service is shorter than microwaving popcorn, making the user stop and think when he shouldn’t can be very costly.
Unnecessary means the user:
- stops to think if he selected the right thing
- stops to check
- stops to make sure that he understood correctly
- goes back to see what actually happened
Eliminate anything that produces confusion and unnecessary interruptions in the user’s flow through your product.
As a product person, you ideally have both leadership and management skills. Because the job requires you use and balance both, but authority is not granted/given for either. It must be earned.
Leading means looking ahead and defining the destination. Managing means helping the team to get there.
Well said by Martin LeBlanc and it stands as a reminder for me. It can be extended to the user experience in general. It should meet and greet and explain itself to the user without any other input from you.
Via Martin LeBlanc
Focusing on what people are trying to say
Catching what people’s body language is saying
Getting more and better information from others
The all require silence and listening.