via Matt Lemay
I think the times when I was most convincing and persuasive is not when I focused on convincing the team or the stakeholder, but when I made sure that they have all the knowledge and are aware of the context.
Most of the time asking the right questions and providing all the insights you have wins the decision for you. It does for me at least.
Focusing on what people are trying to say
Catching what people’s body language is saying
Getting more and better information from others
The all require silence and listening.
Or do you listen to reply?
Don’t think what to say next
Don’t waste time trying to catch a free talking slot
Just listen to what the other person is saying. Focus on understanding him or her.